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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take for me to receive my order?

Once you confirm order,
1. Same day is in 24 hours.
2. Nomally deliver 3 to 10 days.

What is your return and exchange policy?

For returns please contact info@lovetoysuae.com. Kindly note that we do not accept returns for opened or used items. If the box is opened we will not accept returns.

How do I change my shipping address?

Go to My account, then find the address TAB and fill in or modify it based on the actual billing address and shipping address.

How do I track the status of my order?

Enter my account, and then find the order item, click to view the detailed order, you can see the order status, logistics information, etc., you can also consult customer service through email.

How do I receive customer support?

You can reach us via whatsapp: +44 7562 574936 or E-mail: info@lovetoysuae.com.